There are many measures in place to ensure a shopper’s direct selling experience is safe, with the consumer protection rights required by law and in some cases, even more.


Look for the DSA logo


Check if the order form shown to you by a salesperson, carries our logo. This will tell you if the organisation is a Member of our Association. The logo verifies that the company adheres to our Code of Practice and is committed to high professional and ethical standards.


As a shopper with DSA member companies you have the right to:

  • Guaranteed purchases
  • A full and clear explanation of the return policy
  • Cancel the purchase within a specified period
  • A receipt with full purchase details
  • The salesperson’s complete contact information
  • Direct personal contact with the seller, including after-sales service

As with any purchase, it is important that consumers should:

  • Verify that the salesperson and the company they represent are legitimate
  • Understand return policies and product guarantees
  • Never make payment or sign anything that is not fully understood

Australian Competition and Consumer Commission Advice

ACCC Consumer Rights

  • ACCC has developed a promotional piece to inform consumers of their rights and the steps they can take to resolve a problem, and provides key information about when consumers can use their rights. Click here to view consumers rights to repair, replace and refund.

ACCC Seller Rights

  • ACCC has developed a promotional piece to inform sellers of their rights. Sellers are not required to provide a refund or replacement if a consumer changes their mind. But consumers can choose a refund or exchange if an item has a major problem. Click here to view sellers rights.

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