Resolving Issues

If there’s a problem

We recommend as a first step you try to sort out any issues directly with your salesperson. If not corrected get in touch with the direct selling organisation they represent. If your complaint is not satisfactorily resolved by the organisation, you can contact DSA to use our reliable, impartial system for resolving issues.

DSA members must comply with our Code of Practice. While direct selling is extensively regulated by Australian law, the Code of Practice complements this law and gives consumers more assurance. While it’s focus is on the rights of consumers it also guides behaviours between members and with direct sellers. The Code of Practice assures a quick and inexpensive alternative for resolving issues.

If DSA can’t resolve your complaint it will be referred to our independent Code Administrator for investigation and determination.

If you wish to make a complaint, it should include:

• The date and details of the transaction
• The alleged contravention of our Code of Practice
• Efforts to resolve the matter
• The current status of the issue
• The preferred resolution
• Any copies of receipts, invoices and other supporting documents.

Send this information to us by email, post or fax. This information can be found on the Contact Us page.