Compliance with the Code of Practice is an ongoing requirement of DSA membership. Through our Code of Practice, members commit to high standards of ethics in their business dealings. The Code establishes ground rules for dealing with consumers and potential direct sellers which promotes informed decision-making in an environment of increased confidence and transparency.
The Code of Practice gives peace of mind and protection to direct sellers and consumers. Sellers who represent DSA Members must also comply with the Code of Practice thereby contributing to an ethical marketplace based on robust consumer protection standards. The Code complements the Australian Consumer Law (ACL) and offers additional protection and assurances for individuals who interact with DSA Members.
In addition, the Code of Practice provides a reliable and impartial system for resolving issues.
The Code of Practice ensures that DSA Members must:
Provide proper contracts which include contract cancellation rights for the direct seller
Not require or encourage a direct seller to unreasonably purchase inventory
Repurchase on reasonable terms any marketable inventory held by a direct seller
Provide the direct seller with adequate training to comply with the requirements of the law and Code
The Code of Practice ensures that Independent Representatives of DSA Members must:
Be open and transparent in their recruitment and presentation of the business opportunity
Provide appropriate information about the product
Only contact customers at specified times
Inform the customer if a product is not delivered with seven days after an agreed date
The Code of Practice ensures that consumers of DSA Members:
Will not receive false or misleading claims concerning a products standard, quality or performance
Receive a copy of an agreement for the supply of a product
Receive sufficient time to examine and be satisfied with any contractual documentations
Receive a cooling off period for all transactions of up to 10 business days