Refund Policy and T’s & C’s

Registration Terms and Conditions:

Application

These Event terms apply to Direct Selling Australia’s 2022 events and govern Direct Selling Australia Ltd ACN 639 273 037 (“Direct Selling Australia“) and each person (“Delegate, You or Your“) who has either: (1) registered or enrolled to attend or participate in the Event; or (2) been invited by Direct Selling Australia to attend the Event.

Eligibility Registrations

  • DSA events are open to all current members.
  • If your membership application is in progress during the ticket availability date range, contact DSA in order to secure tickets to the event. Your membership status will be verified by Direct Selling Australia.

Late Registration

Late registrations, or registrations outside of the prescribed ticket availability date range, are at the sole discretion of DSA. DSA cannot guarantee the availability of all aspects of a particular event if registering inside 4 weeks prior to the event start as there is a risk that some program functions may be fully subscribed.

Transfer of Registration

All fully paid registrations are transferable to other employees from the same organisation.

Transfers can be made by the registered delegate in writing to DSA at paul.seitz@directselling.org.au no later than four weeks prior to the event start. Details must include the full name of the replacement person, their title, contact phone number, email address and any dietary requirements. All other registration details will be carried over to the new delegate unless otherwise specified. Transfer of registrations to a new delegate will include the registration and all associated social event tickets.

Should the new delegate not require a portion of an item previously booked by the original delegate no refund will be provided for the unused portion or segment.

Transfers initiated within four weeks of the event start or earlier may not have items designed or purchased on behalf of delegates and/or preferred dietary requirements may be unavailable and no monetary compensation will be given in lieu of these items.

Non-Attendance

No refund will be made for non-attendance at the event and virtual tickets are not refundable once the event has commenced.

Cancellation Statement

All cancellations by delegates must be made in writing to Direct Selling Australia at paul.seitz@directselling.org.au.

Refunds are subject to the terms and conditions stated below.

  1. Cancellations two weeks prior to the event start or earlier will be dealt with on a case-by-case basis and the amount of refund depends on monies DSA has already committed on behalf of the delegate that are not recoupable.
  2. Final date to claim refund: To claim applicable refunds for cancellations or alterations, please email paul.seitz@directselling.org.au two weeks prior to event start. Refunds (in part or in full) will only be accepted after this date due to extenuating circumstances and remain at the sole discretion of DSA, but you may choose to transfer your registration to another employee within your organisation by submitting a written request to DSA. Once the event has commenced virtual tickets are not refundable.

Processing time for refunds: Refunds (less applicable administrative fees) will be processed no later than 30 days after the conclusion of the conference.

Cancellation of The Conference by Direct Selling Australia

It may be necessary for reasons beyond the control of Direct Selling Australia to alter the times, dates, itineraries, or speakers of the event by notice to you at any time. In the unlikely event of cancellation of the event, including but not limited to, acts of terrorism, war, acts of God, epidemics and natural disaster, the maximum liability of Direct Selling Australia is limited to a refund of the event registration fee with no additional liability for travel costs, hotel costs, damage or any other costs or expenses whatsoever due to the cancellation or postponement of the event.

COVID-19

At all our face-to-face events, we will be following government health guidelines and restrictions.  We shall also ask registering attendees to provide information to assist with contact tracing should it become necessary.  We ask all registered attendees to remain home if they are not feeling well, experiencing flu like symptoms, or are waiting for the results of a COVID test due to possible exposure.  Venue capacity will be strictly followed.

We continue to monitor and adhere to the regulations and advice provided by the Australian Government Department of Health in accordance with NSW Government guidelines. Our COVID safe plans are subject to change as the health advice is continually updated. In the event of an inability to host a face-to-face conference, Direct Selling Australia will shift to a virtual conference and full delegate registered ticket holders will receive a refund no more than the amount of the difference between the purchased full delegate pass (early bird or full price) and a virtual pass.

Insurance

Registration fees do not include insurance of any kind. It is strongly recommended that registrants take out insurance at the time of registration to include any eventuality including but not limited to loss of fees through cancellation of registrant’s participation in the event or through cancellation of the event, loss of airfares through cancellation for any reason including airline or related services, strikes, loss or damages to personal property, force majeure, or any other reason.

Liability

Provisions of the Competition and Consumer Act 2010 (CCA) and other laws in force from time to time in Australia may impose guarantees, warranties, conditions, and obligations on Direct Selling Australia (“Consumer Guarantees“). If any of these Event Terms are inconsistent with a Consumer Guarantee, the Consumer Guarantee will apply to the extent of such inconsistency.

Delegates attend the DSA Events at their own risk. Subject to any Consumer Guarantees and to the maximum extent permitted by applicable law, delegates agree not to hold Direct Selling Australia, its employees, agents and contractors liable for any losses, damages, expenses, costs, claims or liabilities suffered or incurred by registrants including consequential or indirect losses or loss of profit through registering for the event, attending the event, cancellation of the event, failure of the event to achieve your expectations, or for any error or omission Direct Selling Australia. Delegates agree not to hold Direct Selling Australia liable or responsible for any personal injury (i.e., physical, psychological, or emotional stress) or any loss or damage to personal property.

Video and photography

Sessions will be photographed, filmed, and/or webcasted (live or on demand) at the event for publication on the DSA’s member portal website, and/or online or to use to promote future events. By purchasing event tickets and attending you agree to have your likeness in whole or in part be on the video. If you do not wish to be filmed or photographed, please contact Direct Selling Australia at askus@directselling.org.au.

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