Refund Policy and T’s & C’s

Registration Terms and Conditions:


These Event terms apply to Direct Selling Australia’s annual conference and govern Direct Selling Australia Ltd ACN 639 273 037 (“Direct Selling Australia“) and each person (“Delegate, You or Your“) who has either: (1) registered or enrolled to attend or participate in conference; or (2) been invited by Direct Selling Australia to attend the Event.

Eligibility for discounted registrations

  • Early bird: To qualify for early bird registration, registration fees must be received by Friday 30 April 2021. Registration fees are based on date of payment receipt, not the date of receipt of registration form.
  • If your membership application is in progress, Direct Selling Australia will honour the early bird price if you contact our office prior to the end of the early bird discount period to request tickets. Your membership status will be verified by Direct Selling Australia.

Purchasing additional Awards Dinner tickets

Members who have purchased at least one full delegate pass are able to purchase additional Awards Dinner tickets subject to availability. Welcome Reception tickets are only available as part of a full delegate pass and are not purchasable separately.

Late Registration

The conference organisers cannot guarantee the availability of social function/s ticket/s such as Welcome Reception, and Awards Dinner to delegates who register late; registering (inside 4 weeks before Conference start as there is a risk that social program functions may be fully subscribed).

Transfer of Registration

All fully paid registrations are transferable to other persons from the same organisation.

Transfers can be made by the registered delegate in writing to Direct Selling Australia at no later than Thursday 13 May 2021. Details must include the full name of the replacement person, their title, contact phone number, email address and any dietary requirements. All other registration details will be carried over to the new delegate unless otherwise specified. Transfer of registrations to a new delegate will include the registration and all associated social event tickets.

Should the new delegate not require a portion of an item previously booked by the original delegate no refund will be provided for the unused portion or segment.

Transfers notified after Thursday 13 May 2021 may not have a name badge and no monetary compensation will be given for the lack of a name badge.


No refund will be made for non-attendance at the Conference or social events.

Cancellation Statement

All cancellations by delegates must be made in writing to Direct Selling Australia at

Refunds are subject to the terms and conditions stated below.

  1. Full conference, day or dinner cancellations: If you have registered for the main conference as a full or registered for the dinner, cancellations received on or before Friday 14 May 2021 will incur a 25% administrative fee.
  2. Final date to claim refund: To claim applicable refunds for cancellations or alterations, please email on or before Friday 14 May 2021. Refunds (in part or in full) will only be accepted after this date due to extenuating circumstances and remain at the sole discretion of Direct Selling Australia, but you may choose to transfer your registration to another person within your organisation by Thursday 31 May 2021.

Processing time for refunds: Refunds (less applicable administrative fees) will be processed no later than 30 days of the conclusion of the conference.

Cancellation of The Conference by Direct Selling Australia

It may be necessary for reasons beyond the control of Direct Selling Australia to alter the times, dates, itineraries, or speakers of the conference by notice to you at any time. In the unlikely event of cancellation of the conference, including but not limited to, acts of terrorism, war, acts of God, epidemics and natural disaster, the maximum liability of Direct Selling Australia is limited to a refund of the conference registration fee with no additional liability for travel costs, hotel costs, damage or any other costs or expenses whatsoever due to the cancellation or postponement of the conference.


Registration fees do not include insurance of any kind. It is strongly recommended that registrants take out insurance at the time of registration to include any eventuality including but not limited to loss of fees through cancellation of registrant’s participation in the conference or through cancellation of the conference, loss of airfares through cancellation for any reason including airline or related services, strikes, loss or damages to personal property, force majeure, or any other reason.


Provisions of the Competition and Consumer Act 2010 (CCA) and other laws in force from time to time in Australia may impose guarantees, warranties, conditions, and obligations on Direct Selling Australia (“Consumer Guarantees“). If any of these Event Terms are inconsistent with a Consumer Guarantee, the Consumer Guarantee will apply to the extent of such inconsistency.

Delegates attend the conference at their own risk. Subject to any Consumer Guarantees and to the maximum extent permitted by applicable law, delegates agree not to hold Direct Selling Australia, its employees, agents and contractors liable for any losses, damages, expenses, costs, claims or liabilities suffered or incurred by registrants including consequential or indirect losses or loss of profit through registering for the conference, attending the conference, cancellation of the conference, failure of the conference to achieve your expectations, or for any error or omission Direct Selling Australia. Delegates agree not to hold Direct Selling Australia liable or responsible for any personal injury (i.e., physical, psychological, or emotional stress) or any loss or damage to personal property.

Video and photography

Sessions will be photographed, filmed, and/or webcasted (live or on demand) at the conference for publication on the conference website, and/or online or to use to promote future conferences. By purchasing conference tickets and attending you agree to have your likeness in whole or in part be on the video. If you do not wish to be filmed or photographed, please contact Direct Selling Australia at

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